HPS

Assistant to the Director of Sales & Programming

at Heroic Public Speaking HQ

ABOUT HEROIC PUBLIC SPEAKING

What We Believe

We believe that a speech has the power to change the world and the people in it—including the Speaker.

What We Do

Heroic Public Speaking helps speakers with transformational ideas leverage the power of performance to move audiences (and themselves) to think, feel, and act differently. Simply put, we help speakers deliver best in class performances so their ideas take hold and spread.

Who We Do It For

  • Professional speakers and soon-to-be professional speakers.
  • Entrepreneurs who use speaking to build their brands and book more business.
  • Mission-driven people who want to advance a cause or lead a movement.

What We’ve Built

Heroic Public Speaking is considered by many to be the preeminent public speaking and communications training company in the world. We're a small company with headquarters in Lambertville, NJ, founded by a husband and wife team.

Who We Hire

It's easy to say we care … but we really do. We work hard, and we do it together. We know that no one is perfect and that sometimes non-traditional hires are the best hires. In fact, most of the people working at HPS, including the founders, currently do something different than they did in their previous jobs or what they were originally trained to do. Bottom line: we want you if you produce results, and we want you to be happy while doing it.

ABOUT THIS ROLE

We Need a Full-Time Assistant to the Director of Sales & Programming

Heroic Public Speaking is searching for someone who can answer students* immediately and effectively. You pay attention in a way that looks effortless (we know it’s a lot of effort, though). You’ll contribute to student success because you ensure that the student feels heard, seen, and appreciated. You will help the students navigate through their training programs by trusting the process and staying fully engaged in the training.

*Our “students” are adults who lead companies, go to the moon, win Olympic medals, write bestselling books, fly fighter jets, and change the world, one speech at a time.

About The Kind of Person We Think is Right for This Position

You love being a support person; you know how to balance putting your head down and doing the work with feeling comfortable taking initiative to improve a process or lead a project to completion. A full inbox excites you, especially when you set a goal to get it down to zero by the end of the day (and most days, you do just that during business hours, because you can’t go to sleep imagining all of the unanswered questions). The only thing that thrills you more than responding via email is tracking details; you live for it (well, at least when it comes to work, you love tracking details. We hope you live for other things outside of the office). Your overall goal is to ensure that students receive first-class attention, and accumulate world-class experiences throughout their tenure at HPS while helping the Director of Sales and Programming achieve her objectives.

Some of Your Specific Contributions:

  • Serve our students’ needs by managing all questions coming in through our help desk.
  • Update customer records in the company database and tracking systems.
  • Process sales by taking credit card information and processing it in our system.
  • Schedule sales meetings for the Director of Sales & Programming, as well as maintain and organize her inbox and calendar as requested.
  • Prepare briefs on potential clients before sales conversations, ensuring that the Director has a complete understanding of who they’re speaking with and what’s important to that client.
  • Draft and send emails on behalf of the Director at different points in the sales process.
  • Create scheduling links and templates for sales calls as needed.
  • Maintain weekly and monthly touchpoints with alumni, affiliates, and trusted partners on behalf of the Director.
  • Contact customers to answer basic procedural questions or to gauge their level of satisfaction with the company.
  • Maintain client and affiliate relationships for the Director via LinkedIn.

EDUCATION & QUALIFICATIONS

We don’t really care where you went to school or what level of education you’ve achieved. We care about who you are now and how you show up in the world now. We have an intelligent and sophisticated group of people working together with shared values. However, how someone did in school, where they went to school, or what they studied isn’t the first thing we consider when making our hiring decisions.

WE DO, HOWEVER, EXPECT THE FOLLOWING

  • Strong verbal and written communication skills; you enjoy engaging with and influencing others.
  • Excitement over the idea of communicating with our students on a daily basis.
  • Accountability and fast turnaround.
  • Willingness to take well-informed risks: not shy away from them.
  • Ability to manage multiple priorities and meet a deadline while maintaining an emphasis on detail and excellent follow through.
  • Desire to work in a fast-moving and agile environment. (If you’re looking for a job where everything is the same all the time and people just mark their time, then HPS is not the place for you. We’re ambitious, energetic, playful, purposeful, and do the right thing—even when it’s inconvenient.)
  • Comfort with taking direction and responding to feedback well while also having the confidence to improve company processes.
  • Can collaborate and work in support of other teammates, as well as work independently and be a self-starter.
  • Enjoy drama on the stage or TV but aren’t interested in it on a day-to-day basis. A high degree of emotional intelligence and presence of mind is an absolute.

YOU NEED TO BE COMFORTABLE WITH MODERN TECHNOLOGY

We’re a company that values and embraces technology; you must be comfortable learning and using modern processing and communication applications, like Google Suite and Slack.

We also use the following programs: ZenDesk, Workboard, Airtable, WayWeDo, 1Password, and Infusionsoft.

If you haven't used some of these platforms, don't let that discourage you. Our savvy team members were able to pick these platforms up right away.

SALARY

Salary for this position is in the range of $55,000 to $65,000, depending on experience level, plus health and retirement benefits. Compensation packages are revisited annually at the end of the calendar year and raises are commensurate with the impact you make on the growth of the company.

BENEFITS? YES, WE HAVE LOADS OF THOSE.

  • 4 weeks PTO (+ official holidays). We love and respect brain breaks. We also do our best to take Fridays off as well when possible.
  • Generous retirement plan in the form of a Defined Benefit Plan and contributes pre-tax dollars equal to at least 6.5% of your salary each year for full time employees that qualify for the plan.
  • There is also a 401K plan to which you can choose to contribute if you’d like. Your contributions to the 401K can be in the form of a post-tax ROTH 401K or pre-tax Traditional 401K.
  • Platinum health insurance plan. We pay 50% of the premiums for you and your dependents, if you choose to enroll.
  • Monthly cash allowance for your computer and phone.
  • Professional development conference opportunities (virtual for now, but we’re happy to send you to in-person conferences once the world opens back up).

TRAVEL REQUIREMENTS

Nada

LOCATION AND WORK HOURS

While our team is currently remote, the person filling this role will eventually be required to be on location at Heroic Public Speaking HQ in Lambertville, NJ.

GET THESE MATERIALS READY IN ORDER TO APPLY

  • Your resume.
  • A cover letter.
  • A 1 - 2 minute video introducing yourself. Tell us why you want this job. Please note that we aren’t expecting production value, but we do look for people who aren’t extremely shy in front of the camera (this is a public speaking company, after all).
  • Links to your public social media profiles. (If you don’t have these, just explain why in your cover letter.)

We can’t promise to interview everyone who applies for a position at HPS, but we promise to review every application that is submitted. We know how challenging the job hunting process can be and we respect all the effort you put in to land the job of your dreams. Maybe the job of your dreams is here at HPS HQ.

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HEROIC PUBLIC SPEAKING CORE VALUES

1. We develop people …

  • … so we look for what’s working before we look for faults in performance.
  • … so we give people the feedback they need to improve their performance in a way that they can hear.
  • … so we encourage and support people to go after big goals that might make them nervous.
  • … so we embrace changing roles and responsibilities as we grow.
  • … so we regularly express our gratitude and recognize the sacrifices people make in pursuit of big goals.

2. We make and keep promises …

  • … so we do what we say we’re going to do even when it’s inconvenient.
  • … so we show up prepared and on time.
  • … so we don't make loose commitments that could lead to unmet expectations; we are explicit and clear in our promises even if we have to say "no."
  • … so we communicate in advance if a deliverable has changed.

3. We apply constraints to be more creative …

  • … so we use process checklists to free our minds from worrying about the busy work.
  • … so we don’t distract each other with unnecessary noise or clutter.
  • … so we are lean and nimble and can adapt to whatever comes our way.
  • … so we protect our time to allow for focused creativity.
  • … so we keep our space and ourselves clean, tidy, and organized.

4. We pursue mastery of craft …

  • … so we create transformational experiences for our students.
  • … so we are more focused on being effective than being right.
  • … so we adhere to the HPS Operating System completely.
  • … so we develop everyone’s skillset because talent is overrated.
  • … so we produce “client ready” work; we don’t do sloppy.

5. We stay focused and on track …

  • … so we use OKRs to achieve our goals and guide our activities.
  • … so we play the long game and focus on the end goal rather than short term hacks.
  • … so we get gritty and try again if something doesn’t work and, if it still doesn’t work, we try something different.
  • … so we make decisions that align with our shared goals.

6. We create collaboratively …

  • … so we ask for help when we need it.
  • … so we treat others they way they want to be treated.
  • … so we make sure to recognize each members’ contributions.
  • … so we say, “Yes, and..” rather than “Yeah, but…”

7. We are always performers; never critics …

  • … so we go high when others go low.
  • … so we focus on achieving our goals instead of beating others.
  • … so we don’t waste time being petty or small.
  • … so we lift others up rather than put them down.

8. We care more about results than approval …

  • … so we don’t do unnecessary work just to look busy or impressive.
  • … so we don’t say we know how to do something when we really don’t.
  • … so we are transparent about our losses as well as our wins.
  • … so we make all company metrics public for team members to see.
  • … so we bounce back quickly when rejected or disappointed.
  • … so we exceed even our own expectations.

9. We communicate clearly and directly …

  • … so we never gossip or pander.
  • … so we show respect to others.
  • … so we get to the point and don’t waste time.
  • … so we stand behind our convictions and values.

10. We take care of our family …

  • … so we are flexible and adapt to the needs of our employees.
  • … so we offer meaningful compensation, benefits and life experiences for our employees and their families.
  • … so we spend time with our employees’ family members and get to know them well.
  • … so we name HPS HQ offices after our employees’ children.

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